Cancellation and refunds

Times and dates are IST. A working day is Monday to Friday, other than a gazetted holiday of the Government of India (the Department of Personnel and Training's list for the year). A paid year ends at 23:59:59 IST on the day before the anniversary of its start date; a year that starts on 29 February ends on 28 February. Amounts are in INR, rounded to the nearest rupee.

Prices are stated a month on the pricing page with the amount payable for the year, before GST. GST is added at the rate in force on the tax invoice date, now 18%. For Enterprise and Institution, and under an order form or partner agreement, the amount payable is the one on the proforma.

Prices are fixed for a paid year, or for the term an order form sets. A new price applies only from a renewal.

A business may move to a larger plan during a paid year. It pays the difference between the two year fees for the days left in the paid year, plus the larger plan's onboarding fee if it has one; the end date does not change. A move to a smaller plan applies only from a renewal.

• » Professional and Business pay by Razorpay payment link. Enterprise and Institution, and any business that asks, pay by bank transfer to the account on the proforma. The GST tax invoice is issued when payment is complete.
• » A proforma is paid in full or not at all. A business that disputes a line asks for a revised proforma before paying. A payment below the proforma amount is held for 30 days for the balance, then refunded in full without a request. Bank and transfer charges, and any difference from currency conversion, are the payer's.
• » Payment is complete when the amount received and the tax deducted at source on it together equal the proforma amount. Tax at source is deducted on the value before GST. If the tax deducted does not show against Fohrkast's PAN in its annual tax statement within 180 days of the payment, the business pays that amount within 30 days of being asked. A business that pays a payment link in full and then deposits tax at source is refunded that tax within 30 days of it showing against Fohrkast's PAN.
• » A first paid year starts on the day the plan is switched on, which is within 2 working days of payment in full; the tax invoice states the period. A renewal paid before a paid year ends starts the day after that year ends.
• » One tax invoice is issued to one legal entity at one GSTIN, and that entity is the business for that payment. A group that needs an invoice per entity asks before the proforma is issued. Billing details, including the GSTIN and state, are those in the workspace when the tax invoice is issued. A tax invoice, including its place of supply, is corrected by a credit note and a new invoice only if the business asks by 31 October after the end of its financial year.
• » The version of this page in force when a proforma is issued applies to the payment made against it; the proforma states it. Paying a proforma confirms the purchase is for the business named on it, under the Terms and this page. Terms printed on a purchase order do not apply unless Fohrkast signs them.
• » Fees are paid without set off, other than tax deducted at source and a service credit an order form sets. Fohrkast may set a refund against an amount the business owes it under these terms. No interest is paid on a refund made within the times on this page.

A renewal proforma with a payment link is emailed 60 days before a paid year ends, for the same plan or, if any usage figure is above one of its limits, the lowest plan whose limits cover every figure. Before paying, the owner may ask for a smaller plan whose limits cover every figure. The renewal price is the price in force on the day the renewal proforma is first issued; a reissued link keeps it.

A renewal of a yearly plan is made only by paying its proforma. The renewal charge the Terms refer to is this proforma. Nothing is debited automatically on a yearly plan, and an unpaid renewal is not a debt.

A monthly plan falls due each month under its mandate, with a notice before each debit, until it is cancelled.

There is no grace period. If the renewal is not paid by the end of the paid year, the plan ends and the workspace keeps the statutory features. Paying later starts a new paid year, at the price then in force, from the day the plan is switched on.

The owner cancels in one step in the app. Cancellation stops renewal and withdraws any unpaid renewal proforma and its payment link. It can be undone in the app until the paid year ends, unless a refund has been approved for it; the renewal proforma is then sent again.

A monthly plan may be cancelled at any time. Cancellation takes effect at the end of the current month: the month already paid runs to its end, no refund is made for it, and no further debits are made.

A renewal paid before cancellation stands: the plan runs to the end of the renewed year. A payment that arrives after cancellation is refunded in full within 7 working days, unless the owner confirms the renewal in writing within that time.

Unless it is refunded under Refunds, a yearly plan continues to the end of the paid year. The workspace then keeps the statutory features, the evidence pack export, its existing seats (no seat is added beyond three) and its records under the processor agreement.

Cancellation is not a refund request. Closing the account is separate: data erasure follows the processor agreement.

A yearly plan cancelled within the first 30 days of its first paid year is refunded pro rata for its unused full months: the year fee on the tax invoice, before GST, times the full months of the paid year left after the day of cancellation, divided by twelve. The plan ends on the day the refund is approved.

A renewal is notified at least 15 days before it falls due, and the owner may cancel before renewing. No refund is made after a renewal has been paid.

Otherwise fees for a paid year are not refundable once paid, in whole or in part, including on cancellation, closing the account, nonuse, lower usage than the plan's limits, or a wish to move to a smaller plan, and the plan runs to the end of the term.

A monthly plan: no refund is made for a month already paid.

Setup and onboarding fees are not refundable once setup has started. Setup has started when the first onboarding session has taken place, or the business has missed one it agreed to. Before then, the owner may drop onboarding by writing to support, and the onboarding fee is refunded in full. This right ends 90 days after payment if Fohrkast offered a session date within that time.

• » A payment in error is refunded in full whenever it is found, without a request: a payment that does not match a proforma issued to the business, such as a duplicate, the part of a payment above the proforma amount, or a payment against a withdrawn or expired proforma. Paying for a plan the business later finds it did not need is not a payment in error.
• » A paid year whose plan was not switched on within 10 working days of payment in full, for a reason within Fohrkast's control, is refunded in full if the owner asks before it is switched on.
• » Fohrkast refunds the unused part of a paid year if it ends the service, or withdraws the plan before the paid year ends without moving the business at no cost to a plan with no fewer features or lower limits, for a reason other than a breach of the Terms by the business. The refund is the year fee on the tax invoice, before GST, times the days of the paid year left after the service ends, divided by the days in the paid year. Onboarding fees are refunded only if no onboarding session has taken place. The refund is made without a request, within 30 days of the end date. Ceasing to sell a plan to new businesses is not a withdrawal.

Plans without an order form have no service level or service credits, and a pause in availability does not lead to a refund. If the plan's paid features are unavailable for more than 7 days in a row for a reason within Fohrkast's control, the owner may end the plan and receive the refund above as if Fohrkast had ended the service. Days a paid plan was off because of an error by Fohrkast are added to the end of the paid year.

Events outside Fohrkast's reasonable control, such as a failure of the cloud provider, power or networks, or an order of a government authority, do not lead to a refund or credit. If one stops the service for more than 30 days in a row, either side may end the plan and the same refund applies.

Service credits, where an order form sets them, are given against the next proforma, lapse at the end of the order form's term and are not paid in cash, unless the order form says otherwise.

Nothing is refunded when the service ends because the business broke the Terms, or for days the workspace had the statutory features only because of nonpayment or an open payment dispute.

A paid plan passes to a successor by merger or amalgamation on written notice with proof. Otherwise it moves to another legal entity only with Fohrkast's written agreement. The sale, winding up, dissolution or insolvency of the business does not lead to a refund; a refund due to a business in insolvency or liquidation is paid to its own account, as its resolution professional or liquidator directs. Zazer Ventures LLP may transfer these terms, with paid plans and refund duties, to a successor operating Fohrkast, on notice by email.

An order form signed by Fohrkast and the business prevails over this page for that business.

Requests go to support@fohrkast.com from the owner's or the billing contact's email, with the proforma or invoice number, or the payment reference (Razorpay payment ID or bank UTR). Fohrkast decides a request within 5 working days of receiving it.

An approved refund is processed within 5 to 7 working days of approval, to the original payment method: the card, UPI ID or bank account that made the payment, and to no other person. If it cannot be credited there, or the payment gateway no longer accepts a refund of that payment, it is paid by bank transfer to an account in the payer's own name that the payer confirms in writing. Banks may take a further 5 to 7 working days to show it. Refunds are never paid in cash.

A refund of an invoiced fee includes the GST on it, with a GST credit note, if the refund is approved by 31 October after the end of the financial year of the invoice; a refund approved later is of the fee before GST. For a business with a GSTIN, the GST part is paid once the business has accepted the credit note on the GST portal. A payment in error is returned as received, with no credit note. Payment gateway fees are not deducted. Tax deducted at source on a refunded fee is refunded within 30 days of it showing against Fohrkast's PAN.

A client that pays a partner firm follows the partner's terms. Fohrkast refunds only payments it received, and only to the payer; a payment by a partner firm is refunded to that firm under the partner agreement.

A business that questions a payment writes to support@fohrkast.com first. While a chargeback or other payment dispute with the payer's bank is open on a payment, the plan that payment paid for is paused and the workspace keeps the statutory features. The plan resumes when the dispute is withdrawn or decided for Fohrkast; the paused days are not added. If the payment is returned to the payer, the plan ends on that date and nothing further is refunded for it.

While the service runs and the account is open, nonpayment, cancellation, a payment dispute or a refund never removes the statutory features listed on the pricing page under "Included in every plan", among them consent withdrawal, the hosted consent page, the page for each data right, the rights desk, nomination, grievances, the incident clocks and consent records kept to their retention date, or the evidence pack export. Ending the service under the Terms ends all features, after the notice the Terms set.

These terms are for businesses. Nothing here limits a right that the law does not allow to be limited.

support@fohrkast.com, +91 77009 97777. Zazer Ventures LLP, India. Registered office: fohrkast.com/company-information#contact.