--- title: "Fohrkast Help Centre" description: "Help centre for Fohrkast: cookie consent banner installation, document generation and export, scanning, data requests, and billing." canonical: "https://fohrkast.com/help" group: "Company" updated: "2026-06-28" --- # Fohrkast Help Centre This page provides support articles covering Shield consent banner installation, document generation and management, scanning readiness checks, data request handling, analytics and consent records, and billing information. Fohrkast's support team replies within one business day; Pro and Business plans receive priority support. ## Getting started Learn how to add your first domain, run scans, and generate initial documents. **Popular articles:** - **Adding your first domain**: From the dashboard, add a domain to run a scan and generate its documents. You can add more domains later. - **What 'incomplete' means in a scan result**: Incomplete means an automated check could not verify that item, often colour contrast or content that loads with JavaScript. It is a prompt to review, not a pass or a failure. Topics covered: domain onboarding, scan setup, initial document generation, readiness check interpretation. ## Documents Generate, edit, and publish your cookie and privacy notices. **Popular articles:** - **Regenerating your documents after a scan**: Open the domain, then use Regenerate all in the Documents card. It rebuilds your notices from your latest scan. Activities supported: document generation from scan results, editing notices, publishing policy documents, updating after domain changes. ## Consent banner Install Shield (the Fohrkast consent banner), test it, and customize categories. **Popular articles:** - **How to install the Shield consent banner**: Paste the Shield snippet just before the closing body tag on every page. The domain hub has the exact snippet and a test button. - **Exporting consent records as CSV**: Use Export CSV in the consent log on the domain page. Your records are hosted in the EU and may be accessed from India by the Fohrkast operator to provide support (see the privacy policy). - **Changing the banner colours**: Banner colour and logo are set under Branding, available on Business plans. Installation: embed a single JavaScript snippet on every page. Testing via the domain hub. Customization: colour and branding available on Business tier. Consent record export: CSV downloads are hosted in the EU and may be accessed from India by the operator for support. ## Analytics Read accept and reject rates and category opt-ins. View real-time consent statistics including visitor acceptance rates, rejection rates, and per-category opt-in data. ## Billing & plans Upgrade, downgrade, manage invoices, and handle VAT. **Popular articles:** - **Upgrading from Free to Pro**: Open Billing in the dashboard and choose a plan. Prices exclude VAT and are shown at checkout. Pricing displayed at checkout. VAT applied per your jurisdiction. Plan changes managed in the dashboard Billing section. Invoices available for all transactions. ## Data requests Handle GDPR requests and meet the one-month deadline. **Popular articles:** - **Meeting the one-month data request deadline**: GDPR gives you one month to respond to a data request. Fohrkast logs the request and shows the deadline so the clock is visible. Fohrkast provides request logging and deadline tracking to help you meet GDPR's one-month response window. Data requests are handled through the /data-request interface. ## Frequently asked questions **How do I install Shield on my website?** Paste the Shield snippet just before the closing `` tag on every page. The exact snippet for your domain is available in the domain hub, and a test button lets you verify it's working. **Can I change the look of the consent banner?** Yes, banner colour and logo customization are available on Business plans. Branding settings are in the Consent banner section of your domain dashboard. **What does 'incomplete' mean in a scan result?** Incomplete means an automated check could not verify that specific item, commonly because of colour contrast checks or JavaScript-rendered content, rather than a pass or failure. It prompts you to manually review that area. **How long do I have to respond to a GDPR data request?** GDPR requires a response within one month. Fohrkast logs each data request and displays the deadline so you can track it. **Where are my consent records stored?** Consent records are hosted in the EU. The Fohrkast operator is based in India and may access them from there to run and support the service, which is a transfer under Chapter V of the GDPR; see the privacy policy for the safeguards. ## About Fohrkast Fohrkast is an AI-first compliance and consent management platform for EU-regulated websites. It provides automated cookie and privacy scanning, generates legally framed notices, delivers a Shield consent banner for visitor choice, and helps organisations meet GDPR and ePrivacy Directive requirements. Built by compliance engineers for privacy-first teams. --- Source: https://fohrkast.com/help This is automated readiness information, not legal advice or a guarantee of conformance. Last reviewed 2026-06-28.